Using a soft, lint free cloth is an effective way to keep the  jewellery looking shiny and lustrous. Do not use tissue paper or paper towels to clean metal as they can cause scratching.

Digital Dress Room Jewellery is handcrafted and requires extra care to preserve and protect. Irregularities in the product are a part and parcel of handmade jewellery which is a sign of genuine craftsmanship.

As with all jewellery it is essential that you treat it with care to keep it looking sparkly and fresh! Please be aware that with most costume jewellery, it can tarnish over time and needs to be cared for.

Here are few tips that will help to preserve your piece longer!

– Digital Dress Room jewellery are best to be kept in its box or wrapped away in a drawer or an air-tight jewelry box.

– Avoid direct contact with perfume, body lotions or other chemicals. This will cause the jewellery that are plated to tarnish.

– Do not immerse jewellery in water – remove jewellery when bathing, showering or swimming. Do not sleep with your jewellery on.

– Clean the pieces after use and occasionally. Wipe them with clean cloth to remove any residues. 

Disclaimer: 

Fashion Jewellery is made of material which, when exposed to air, humidity and natural body chemicals will gradually darken in colour from bright gold to bronze. 

We are not responsible for how you wear your jewellery. Scratches and knocks are part of normal signs of everyday wear. 

Digital Dress Room Jewellery is designed to last for a long time but, all jewellery will naturally tarnish and look dull if proper care has not been taken. Always protect your jewellery from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects.

You can send us a whatsapp request on +919322219437 if you want customize your order by mix and match of the different pendants and chains. We Customize Name pendants as well.

1. It's our humble request that you do not cancel or reject Cash on Delivery (COD) orders, as Digital Dress Room has to bear the shipping charges to you. Kindly cancel within 2 hours of placing the order if need be.

2. Items can only be exchanged for the same value if you want to return your parcel. In order to return the product you will have to Email: customercare@digitaldressroom.com once to inform us that you would like to return the product along with a valid reason. You can also raise a return request through our Whatsapp message. Number +919322219437

3. Once the return request is approved by our team you need to pack the item in its original packing. We will arrange for a return pickup, kindly hand over the shipment in its original condition to the pickup agent. Please select another item of the same value. The exchange item will be dispatched once we have received your returned parcel. 

4. Items are eligible for exchange if they are being returned within 2 days of delivery.

5. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

6. If you think the parcel has been manhandled by the courier partner, strictly do not accept the parcel. NO EXCUSES! If you do, we will consider that the parcel is was completely intact when you received it. No refunds/exchanges will be given to customers who claim they have received different items in the parcel as Digital Dress Room keeps proof of all the products dispatched from the warehouse.

7. If a customer is found to abuse the returns policy then Digital Dress Room has the right to ban those customers from the website.

8. We strictly don't take returns if the product gets damaged while in the customer's care. 

9. We strictly won't exchange of Rakhi.

10. Any customs duty charged will not be covered by digitaldressroom.com and will be deducted from the refund amount.

11. You may request for Replacement (exchange) of product or coupon worth the product amount, that you could use on future purchases from digitaldressroom.com.

12. Refunds will take up to 15 days to get deposited into your account.

13. If we receive a damaged/used product in return we will not exchange the product. The product will be sent back to the customer with additional shipping charges. 

14. A faster resolution can be given if the customer takes a video when opening the received package. If the package is tampered with in any way, Digital Dress Room will not accept the video proof. If the package is tampered with during delivery DO NOT ACCEPT the parcel or we will consider that the package was intact when you received the delivery.