RETURNS & EXCHANGE
RETURNS & EXCHANGE
How do I create a Return or Exchange Request?
You can create a Return or Exchange request in four simple steps
If you’ve signed in to your account:
- Go to the Contact Us page in the footer section
- Generate a ticket with the order number and the reason for return
- Enter details requested and create a return request
Does Digital Dress Room pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area Pincode is serviceable, a Return Request on Digital dress Room Website will be created.
Please keep the return shipment ready exactly the way it was sent you with all labels intact, invoices, and shoe boxes should be un-harmed.
How can I return the Product if my Pincode is not serviceable?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on our Website. The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
The Returns should be shipped back to the particular vendors the product have been purchased from the address of each vendor can be found on the particular product pages. In case address not found please contact our customer care.
All DIGITAL DRESS ROOM products should be shipped back to DIGITAL DRESS ROOM, Near Wageshwari Temple, Film City Road, Opp. Satellite Tower, Goregaon (E), Mumbai- 400097
I have created a Return request. When will the product be picked up?
Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked between 1-5 working days.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
Why did the pickup of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 10 days from the date of delivery. For more details, please call our customer care.
Do I need to pay the courier company to send my product back?
No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us DIGITAL DRESS ROOM, Near Wageshwari Temple, Film City Road, Opp. Satellite Tower, Goregaon (E), Mumbai- 400097
How will I know that my Returned product has reached you?
Self Ship- The customer has to update DIGITAL DRESS ROOM with the courier partner they have chosen to ship their products along with the tracking details of the package.
Digital Dress Room Pick up – We will update you regarding the status of the package through the e-mail.
How much time does it take to replace an order?
Digital Dress Room will take up to 10-15 days